Refund policy

At The Leather & Tobacco Shop, we are committed to ensuring the satisfaction of our customers with their purchases. In line with UK consumer law, we offer a returns and refund policy that respects your rights while ensuring a fair and straightforward process for returning items.

Right to Cancel
You have the legal right to cancel your order within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post, fax, or email). Please ensure timely notification to facilitate the process.

Conditions for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging with all tags and labels intact.
- Accompanied by a receipt or proof of purchase.

For the benefit of our records and to aid in the processing of your return, we require that you provide photographic evidence of the item in the condition it was delivered. This helps us ascertain the nature of any issues and resolve your return efficiently.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund based on the condition of the returned item and compliance with our returns policy.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days, typically within 14 days.

Exclusions
Please note that certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

This policy is in accordance with current UK consumer protection laws and is intended to ensure a fair and transparent process for our customers. If you have any questions or require further clarification, please do not hesitate to contact our customer service team.